Frequently Asked Questions

ib4me is a medical emergency crowdfunding platform designed specifically for Sierra Leone. We connect patients and families facing medical emergencies with donors who want to help. Our platform verifies all campaigns to ensure donations go to legitimate medical needs.

Starting a campaign is free and easy. Simply create an account, click 'Start a Campaign', and fill in details about the medical emergency, including patient information, diagnosis, required treatment, and funding goal. You'll need to provide supporting documentation for verification.

Yes, creating a campaign on ib4me is completely free. Campaign organizers pay nothing. The small fees (3.6% for individuals, 3.0% for organizations) are covered by donors and added on top of their donation amount.

Our team reviews campaigns within 24-48 hours. We verify the medical documentation, patient information, and hospital details to ensure legitimacy. Once approved, your campaign goes live immediately.

We accept multiple payment methods including Orange Money, AfriMoney, and international credit/debit cards. All payments are processed securely through our partner Monime.

100% of your donation amount goes directly to the campaign. Fees are added on top of your donation and covered by you as the donor. For example, if you donate SLE 100 to an individual campaign, you'll pay SLE 103.60 total, and the full SLE 100 goes to the campaign.

Total fees are 3.6% for individual campaigns and 3.0% for organization campaigns. This includes a 1% payment processing fee (Monime) and a platform fee (2.6% for individuals, 2.0% for organizations). Fees are added on top of the donation amount.

Yes, you can choose to make your donation anonymous. Your name won't be displayed publicly on the campaign page, though we'll still need your email to send a receipt.

Yes, you'll receive an email receipt immediately after your donation is processed. This receipt can be used for tax purposes where applicable.

Organizations include registered hospitals, healthcare facilities, NGOs, and charitable organizations. You'll need to provide registration documents and verification during the application process.

Verified organizations receive a reduced platform fee of 2.0% (vs 2.6% for individuals), bringing their total fee to 3.0%. This helps established healthcare organizations maximize the impact of donations they receive.

During campaign creation, select 'Organization' as the campaign type and provide your registration certificate, tax ID, and other relevant documentation. Our team will review and verify your organization status.

Every campaign undergoes a thorough verification process. We review medical documentation, verify hospital partnerships, confirm patient identity, and assess the legitimacy of the funding request before approving any campaign.

We have a zero-tolerance policy for fraud. If we discover a campaign is fraudulent, we immediately suspend it, work with donors on refunds where possible, and report the incident to relevant authorities.

We take data protection seriously. All personal and financial information is encrypted and stored securely. We never share your data with third parties without your consent, except as required for payment processing.

Yes, if you have concerns about a campaign, please contact us immediately at support@ib4me.org or use the 'Report' button on the campaign page. We investigate all reports thoroughly.

Once your campaign reaches the minimum withdrawal threshold, you can request a withdrawal from your dashboard. Funds are typically transferred within 2-3 business days after admin approval.

Yes, you can post updates to keep donors informed about the patient's progress. You can also edit certain campaign details, though significant changes may require re-verification.

If you exceed your funding goal, you can either close the campaign or continue accepting donations for additional medical expenses. Any unused funds should be used for the patient's ongoing healthcare needs.

Absolutely! Sharing on social media is one of the best ways to reach more potential donors. We provide easy sharing buttons for WhatsApp, Facebook, Twitter, and other platforms.

You can reach our support team via email at support@ib4me.org, through our contact form, or via WhatsApp. We typically respond within 24 hours.

Yes, we provide tips and resources to help your campaign succeed. Our team can offer guidance on storytelling, setting realistic goals, and promoting your campaign effectively.

You can still withdraw whatever funds have been raised (above the minimum threshold) to help with medical expenses. We encourage keeping donors updated and sharing your campaign widely to maximize donations.