Help Start ya
Help Start ya
What information ib4me collects, why we need it, who sees it, and what you can ask us to do with it.
Last updated 2 October 2026
This summary helps you find your way. The full text below is what applies.
ib4me is run by ib4me Ltd, a company registered in Sierra Leone. We decide how your information is used on ib4me and we're responsible for it.
Donations made by dialing a campaign's code are recorded without your name. We don't receive or store card numbers or mobile money PINs.
Verification is done by Didit. Their app takes photos of your ID document, a selfie and a short liveness video. Didit keeps those images. We don't store them. Our staff can view them through Didit when reviewing a case, and every view is logged. From Didit we keep:
If you send us documents by hand instead, for example an organization's registration certificate, they are stored with Cloudinary in a private, access-controlled folder.
A comment stores the name you type (optional) and your message. A tip to ib4me stores the amount and any name, email or phone number you give.
We use your information because we need it to provide the service you asked for, because the law requires it (for example anti-money-laundering checks), or because we have a legitimate interest in keeping ib4me safe and working. Where we rely on your consent, such as for optional analytics cookies, you can withdraw it at any time.
When something breaks, Sentry records what the page looked like and what was clicked, so we can see the problem. It also records a small sample of normal visits. These recordings hide all text, form fields and images, so we see the layout but not what you typed or read. Error reports are set up not to send personal details such as your name or email. Sentry stores this data in the European Union.
Some of the companies listed above store or process data outside Sierra Leone, including in the European Union and the United States. Where they do, we choose providers that protect data in transit and at rest, and we share only what they need.
We keep your account information while your account is open. Records of donations, tips and withdrawals, and the results of identity checks, are kept for as long as the law and our payment partners require, which can be several years after your account closes. This lets us answer disputes, audits and fraud investigations.
When we no longer need information for these reasons, we delete or anonymize it. Didit keeps verification images under its own retention rules.
No system is perfectly secure. If a breach puts your information at risk, we'll tell you through the platform and act quickly to contain it.
You can ask us to:
Email ib4me.organisation@gmail.com. We may ask you to prove it's you before we act, and we'll reply within 30 days. You can change most profile details yourself in your dashboard, and turn off push notifications in your browser.
You must be 18 or over to have an account. Adults can run campaigns for children, but they must have the parent or guardian's permission and should share only what the campaign needs. If you think we hold a child's information without that permission, email us and we'll remove it.
If we change how we use your information, we'll update this page with a new date and show a notice on the platform. Read our Terms & Conditions for the rules on using ib4me.
Questions about your information, or a request about your rights: